At PF1 ("we," "our," or "us"), we are committed to transparency and fairness in handling refunds. This Refund Policy outlines the terms under which refunds may be granted for subscriptions to our platform. By subscribing to our services, you agree to the terms outlined in this policy.
1. Refund Eligibility Criteria
Refunds may be granted in the following cases:
Standard Refund Requests:
Refunds are eligible only for the subscription fee for the current month, provided the request is made within 7 days of the initial purchase or renewal. Refunds will not cover previous months or charges for earlier billing periods.
Technical Failures or Billing Errors:
If platform access is disrupted due to a technical failure or if a double charge or other billing error occurs, users can apply for a refund.
Discretionary Refunds:
Refunds for situations not explicitly covered under this policy may be considered on a case-by-case basis at our discretion.
2. Refund Window
Refund requests must be submitted within 7 days of the initial purchase. Requests made after this period are not eligible for refunds, except in cases of technical failure or billing errors.
3. Refund Process
To request a refund, follow these steps:
Email us at [email protected] with the subject line "Refund Request."
Include the following details:
Your account email or username.
Subscription ID or payment reference.
Reason for the refund request and supporting documentation (if applicable).
Our team will review your request and respond within 5 business days. Refunds are processed within 7–10 working days after approval.
4. Refund Amount
Refunds will be processed as a full refund of the subscription fee for the current month if requested within the refund window and approved. Refunds do not apply to fees paid for prior months or subscription periods preceding the current billing cycle.
For technical failures or billing errors, refunds will cover the affected charges only.
5. Refund Method
Approved refunds will be issued to the original payment method used during the transaction. No alternative payment methods or account credits will be provided.
6. Non-Refundable Items
Refunds will not be issued for the following:
Dissatisfaction with the platform after the 7 days refund window.
Failure to cancel the subscription before the next billing cycle.
Add-ons, premium features, or custom services that are non-transferable or consumed during the billing cycle.
7. Subscription Cancellation and Data Policy
Upon refund approval, the user’s subscription will be terminated immediately.
Access to the platform will be revoked, and any associated data will be handled per our Privacy Policy or as required by applicable law.
8. Trial Period Policy
We offer a 30-day free trial to all users. Refunds are not applicable for users on a trial plan. Users are encouraged to evaluate the platform during this period.
Upon trial expiration, the first subscription fee will be charged, and the refund policy will apply.
9. Policy Changes
We reserve the right to modify this Refund Policy at any time. Changes will become effective upon posting the updated policy on our platform. Customers will be notified via email or an in-platform announcement of significant updates.
10. Contact Us
If you have questions or need assistance, reach out to our support team at [email protected].